Frequently Asked Questions (FAQ)

Last Updated: August 21, 2026

1. What is Cathy’s Resortwear?

Cathy’s Resortwear is an online retail store offering a curated selection of resortwear, apparel, and fashion products for vacations, getaways, warm-weather occasions, and everyday style.

2. Where is Cathy’s Resortwear located?

Our business address is:

525 Route 28
West Yarmouth, MA 02673
United States

3. What payment methods do you accept?

We accept payment methods displayed at checkout, including major credit and debit cards and PayPal, subject to availability.

All available payment options will be shown during checkout.

4. How long does order processing take?

Orders are generally processed within 1–3 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

5. How long does shipping take?

After processing, standard shipping generally takes approximately 5–7 business days.

The estimated total delivery time is approximately 6–10 business days, including processing and shipping.

6. Will I receive tracking information?

Yes. Once your order has shipped, we will send a shipping confirmation email containing your tracking information.

Please allow some time for the carrier’s tracking system to update after shipment.

7. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@cathysresortwear.shop.

We will try to accommodate your request if the order has not already been processed or shipped. Once an order has shipped, cancellation may no longer be possible.

8. What is your return policy?

Eligible purchases can generally be returned within 30 days of delivery.

Items must meet the conditions described in our Return & Refund Policy, including being unused, unworn, and in their original condition.

9. Who pays for return shipping?

For returns due to a change of mind, incorrect size or color selection, or similar reasons, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, please contact us for assistance.

10. How long does a refund take?

Once an eligible return has been received and inspected, approved refunds are issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

11. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@cathysresortwear.shop.

Include your order number and clear photographs of the item and packaging so we can review the issue and assist you.

12. What if my package is marked as delivered but I cannot find it?

First, check around your delivery location and with household members or neighbors. You may also contact the shipping carrier directly using your tracking information.

If you still need assistance, contact us at support@cathysresortwear.shop and provide your order and tracking details.

13. Do you ship within the United States?

Yes. We ship to eligible addresses within the United States.

Shipping availability and applicable charges are displayed during checkout.

14. How can I contact Cathy’s Resortwear?

For questions about products, orders, shipping, returns, refunds, or payments, contact us at:

Email: support@cathysresortwear.shop

Cathy’s Resortwear
525 Route 28
West Yarmouth, MA 02673
United States

Our team will be happy to assist you.