Return & Refund Policy

Last Updated: August 21, 2026

At Cathy’s Resortwear, we want you to be satisfied with your purchase. If your purchase does not meet your expectations, you may request a return within 30 days of delivery, subject to the conditions below.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days from the date the order was delivered.

To be eligible for a return, the item must be:

• Unused and unworn
• In its original condition
• Free from damage, stains, odors, or signs of use
• Returned with original tags and packaging, when applicable
• Accompanied by proof of purchase or order information

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items marked as final sale
• Gift cards
• Personalized or customized items
• Items that have been worn, washed, altered, or damaged after delivery
• Products that cannot be returned for hygiene or safety reasons

3. How to Request a Return

To request a return, please contact us at:

Email: support@cathysresortwear.shop

Please include your order number, the item(s) you wish to return, and the reason for the return.

Our customer service team will provide the appropriate return instructions.

Please do not send items back to the return address without first contacting us.

4. Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size or color, or no longer want the product, you may be responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us promptly. If the issue is confirmed to be our error, we will provide appropriate assistance with the return.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used to place the order.

Please allow your payment provider additional processing time for the refund to appear in your account.

6. Partial or Rejected Refunds

A return may be rejected or a refund may be reduced if the returned product shows signs of use, damage, missing parts, or does not meet the return conditions stated above.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@cathysresortwear.shop as soon as possible.

Please provide your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate resolution.

8. Exchanges

If you need a different size, color, or product, please contact us at support@cathysresortwear.shop. Exchange availability depends on product inventory.

9. Contact Us

For questions about returns or refunds, please contact:

Cathy’s Resortwear
Email: support@cathysresortwear.shop
Address: 525 Route 28, West Yarmouth, MA 02673, United States

We are committed to providing a clear and fair return and refund experience for our customers.